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User Support

A variety of support materials are available for Ad-ID and the new Ad-ID system, which launched on December 17th. We update all of these materials on a regular basis.

  • For information about our special program for non-profit 501(c)(3) organizations, see 501(c)(3) Program.
  • For a listing of all Ad-ID prefixes currently in use, see Ad-ID Prefixes.
  • Questions about Ad-ID are being answered on a regular basis. We're organizing them by category, and posting them under FAQs.
  • For general guidance, downloads, as well as step-by-step instructions on using the Ad-ID system, see Help.
  • We also regularly conduct Webinars for training purposes. For the latest updates, or to view or download previous sessions, see the Webinars page.

NOTE: In order for the Ad-ID system to work at optimal speeds, Ad-ID users should be using one of the following browsers:

  • Chrome 23+
  • Firefox 18+
  • Internet Explorer 9 (IE9) + (certain features may not work on IE11)
  • Safari 5+